Use Orders for purchase questions
Open /organizer/orders when you need to review payments, attendee names, order records, and the customer side of what has already sold. This is the right place for most after-sale troubleshooting.
Use the event workspace for event-specific operations
If you need context tied to a specific event, open that event from /organizer/events. The event workspace is where you can move between editing, attendees, staff, ticketing details, and event-day tools.
- Use Orders for cross-event order review.
- Use the event workspace for event-specific operations and add-ons.
- Use support when an issue crosses account, billing, or platform boundaries.
Keep buyer communication practical
When a buyer cannot find a receipt, needs help with a ticket, or asks about event specifics, the fastest response usually comes from confirming the order record first and then pointing them to My Tickets, ticket links, or the event page.