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MrStubs

Refund Policy

Last updated: 2026-05-10 · Effective: 2026-05-10

MrStubs is a ticketing platform operated by Black Asterisk LLC. We connect event organizers with ticket buyers. This policy explains who decides on refunds, how to ask for one, and how disputes are handled.

1. Who decides on refunds

The event organizer sets the refund rules for their event. They decide if a ticket can be refunded, partially refunded, or is final sale. The organizer's refund terms appear on the event page before you buy. By completing checkout you accept those terms.

MrStubs does not override an organizer's refund decision except where required by law, by a payment-network rule, or by Section 4 below.

2. What MrStubs refunds and what it does not

When an organizer approves a refund:

  • Ticket face value — refunded to your original payment method by the organizer through Stripe.
  • Stripe processing fees — handled per Stripe's published terms. Stripe may or may not return the original processing fee. MrStubs does not control this.
  • MrStubs platform fees — refunded only when the event is canceled by the organizer or by MrStubs. For buyer-initiated refunds where the event still happens, platform fees are non-refundable.

3. How to request a refund

  1. Open the order confirmation email.
  2. Click the link to your order page.
  3. Use "Request refund" and follow the organizer's prompts.

If the organizer does not respond within 5 business days, contact MrStubs support at [email protected] . We will reach out to the organizer on your behalf. We aim to respond within 3 business days.

4. When MrStubs steps in

MrStubs may issue a refund directly when:

  • The event is canceled and the organizer is unreachable.
  • The organizer's refund terms violate law in your state or country.
  • A payment-network investigation rules in the buyer's favor.

5. Chargebacks

If you dispute a charge with your bank or card network without first contacting the organizer or MrStubs, your account may be temporarily restricted while the chargeback is investigated. Filing a chargeback for a charge you authorized may be considered fraud. Always try Section 3 first.

6. Canceled or rescheduled events

  • Canceled by organizer: full refund of face value plus platform fees, automatic where possible. Stripe processing fees per Stripe terms.
  • Rescheduled: your ticket is valid for the new date. If the new date does not work, request a refund within 14 days of the reschedule announcement.

7. Contact

[email protected] · Black Asterisk LLC · <JURISDICTION>