Privacy Policy

MrStubs provides ticketing, event operations, and guest management tools for organizers and attendees. This policy explains what personal information we collect, why we collect it, and how we handle it across the platform.

By using MrStubs websites, checkout flows, organizer tools, staff tools, mobile experiences, and support channels, you agree to the practices described here.

We collect information you give us directly, information created during transactions, and technical data generated when you use the platform.

• Account details such as name, email address, phone number, password, profile image, and account preferences.
• Order and ticket details such as event selections, attendee information, seat choices, discount codes, transfers, and refund requests.
• Organizer details such as business name, payout setup, tax or identity verification information, and event configuration data.
• Payment-related details such as billing name, billing address, partial payment identifiers, and processor status updates from providers like Stripe or PayPal.
• Device and usage data such as IP address, browser type, operating system, approximate location, pages viewed, and actions taken on the platform.
• Support and communication records such as messages, request history, and operational notifications.

We use personal information to operate the service, complete transactions, support event delivery, secure the platform, and improve the experience for organizers, staff, and guests.

• Create and manage accounts, roles, and permissions.
• Process ticket orders, payouts, refunds, and fraud checks.
• Send confirmations, receipts, reminders, event updates, support responses, and security notices.
• Run check-in, scanning, roster management, seating, reporting, and organizer workflows.
• Measure performance, troubleshoot issues, monitor abuse, and improve product quality.
• Comply with legal obligations and enforce our terms, policies, and payment rules.

We do not sell your personal information. We share information only when it is necessary to deliver the service, complete a transaction, meet legal requirements, or protect the platform.

• Event organizers receive attendee and order information needed to fulfill the event and communicate operational updates.
• Payment processors such as Stripe and PayPal receive the billing and transaction data required to process payments, payouts, and compliance checks.
• Infrastructure and security providers such as Cloudflare may process technical traffic data to keep the service fast, secure, and available.
• Trusted vendors may process support, analytics, email, or operational data on our behalf under contractual controls.
• We may disclose information if required by law, subpoena, court order, or to investigate fraud, abuse, or security incidents.

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, or loss. No system is perfectly secure, so you should also protect your credentials and devices.

We keep information for as long as it is needed to provide the service, maintain records, resolve disputes, meet legal obligations, and preserve security or fraud-prevention evidence. When data is no longer required, we delete it or de-identify it according to our retention processes.

Depending on your location, you may have rights over the personal information we hold about you. We will honor valid requests as required by applicable law.

• Access a copy of the data associated with your account.
• Correct or update inaccurate profile, organizer, or attendee information.
• Request deletion of your account or certain stored data, subject to legal and operational limits.
• Manage marketing preferences and certain notification settings.
• Request information about how your data is processed or shared.
• Contact us if you need help with a privacy request or identity verification step.

We use cookies and similar technologies to keep you signed in, remember preferences, maintain carts and sessions, measure performance, and protect the platform against abuse.

Your browser may allow you to control cookies, but some site features may not work correctly if essential cookies are disabled.

MrStubs is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization. If you believe a child has submitted personal information to us improperly, contact us so we can review and address it.

We may update this policy to reflect product changes, legal requirements, or operational improvements. When we make material updates, we will revise the last-updated date and, where appropriate, provide notice in the product or by email.

If you have questions about this policy or want to submit a privacy request, contact us using the channels below.

We typically respond within 30 days. For account access, export, or deletion requests, we may need to verify your identity first.